ACC Funded Support Provider

ACC's Home and Community Support Services provide high quality in-home care for clients to support rehabilitation and participation in everyday life. Support is based on the clients' health and safety needs to prevent injury and harm.  ACC will consult with the client about any natural, family, and community supports that are available to them. ACC-funded support should complement, rather than replace, these natural supports.

Home help is help given to a client for domestic activities (cleaning, laundry, meal preparation, and associated shopping activities) in their home, when they cannot perform these activities because of personal injury.   Attendant care is help with personal care, cognitive tasks of daily living and/or protecting the client from further injury within their ordinary environment.  Registered Nurse support is given when the level of service requires the training and certification of a RN to provide direct clinical care to the client. 

ACC client service staff will carry out a phone assessment with the client, or arrange for a contracted assessor to visit them, to determine the amount of support the client needs. Support services are allocated based on the client's health and safety needs and to prevent injury or harm. ACC will not fund service requests that are outside of these parameters (such as daily cleaning).

Clients have the right to choose who will provide their home support services.

ACC client service staff must offer the client a choice of ACC Provider Companies to supply the approved support, but the chosen ACC Provider must have support staff competent to provide the required services and be able to provide the service within their contracted regions.

If the client does not express a choice, ACC client service staff will select an ACC Provider Company from a list of contracted providers in the client's area. ACC Providers with staff close to the client's location or who may be able to meet specific client needs, e.g. cultural requirements, will be considered first.

Geneva Care is an ACC contracted provider, and has provided this service throughout New Zealand for more than 10 years.  Since 2006, we have achieved accreditation against the Home and Community Sector Standards NZS 8158:2003, and are an active member of the NZ Home Health Association.