Homecare - How does it work?

Once you have made contact with your agency the first step will be for one of their Homecare Consultants to run through a series of questions.  These will help establish the requirements of care and support services that are to be provided.

You can also request that a member of the agency's team come to your home and assist you with making an informed choice on the aspects that you need support with. Geneva Health Care's homecare services include everything from home help, domestic assistance, sourcing equipment such as rails in the bathroom, right through to personal care and complex nursing care.

Once this has been agreed upon the Homecare Consultant will complete your Individual Service Delivery plan (Care Plan), which is a detailed document outlining;

• Your details, including emergency and GP contacts
• Health problems (relevant to support)
• Living situation, description of your home environment (applicable to the services being provided)
• Social / community activities
• Specific spiritual, cultural or individual values or beliefs that the Carer may need to be aware of
• Preferred support times and related routine
• Agreed services, actions, frequency, and goals to work towards (if relevant)
• Allocation of care and support workers, including start and finish dates
• Public holiday arrangements
• Risk management
• Your Geneva Care Consultant details

Once you have approved and signed the Service Delivery plan, the agency will make contact with the Carers (sometimes referred to as Support Workers) that are in your local area, and match you with the most suitable person(s) to provide the agreed support for you. 

At Geneva Health Care we're more than happy to arrange for you and your family to meet two or three different potential caregivers until you are comfortable and happy with the Carer. This is all part of our complimentary service, and at no time are you under any obligation to proceed, and can cancel at any time.

Once the care package is in place and has begun, we keep in touch with you on a regular basis to ensure that everything is going well and you are still happy with your carer and Geneva Care.